The question is: Do you think that friendly service at fast food places matter to getting your business?
The other day I stopped at a local Subway. Upon entering, I was greeted with a "welcome to Subway" from a smiling employee behind the counter. She promptly came up to me to immediately take my order.
A bit of friendly small talk and my sandwich was made. This employee clearly had a warm,positive attitude as she cashed me out and said "have a pleasant day."
Sounds simple, yet, how many times are these simple basics missing from a consumer transaction? Needless to say, I'll be back there again, to spend my 5 bucks.
I say QUICK, FRIENDLY, APPRECIATIVE customer service does matter in winning my business.
That's my view. WHAT SAY YOU?