Sunday, October 19, 2008

Does Friendly Service at Fast Food joints REALLY MATTER?

The question is: Do you think that friendly service at fast food places matter to getting your business?

The other day I stopped at a local Subway. Upon entering, I was greeted with a "welcome to Subway" from a smiling employee behind the counter. She promptly came up to me to immediately take my order.

A bit of friendly small talk and my sandwich was made. This employee clearly had a warm,positive attitude as she cashed me out and said "have a pleasant day."

Sounds simple, yet, how many times are these simple basics missing from a consumer transaction? Needless to say, I'll be back there again, to spend my 5 bucks.

I say QUICK, FRIENDLY, APPRECIATIVE customer service does matter in winning my business.

That's my view. WHAT SAY YOU?

4 comments:

AvatarMonica said...

I wholeheartedly agree! Today I was delighted to find out that a Five Guys Burger and Fries is doing business in Carson, CA. This place is a treat I normally have to travel to D.C. to indulge. I, too, had a pleasant, happy greeter/order taker. My already good mood was enhanced and as I stood waiting for my order, I had the pleasure of smiling at everyone in the joint and enjoying the subsequent elevation of mood all around. Thanks for the good stuff here!
Cheers,
Monica

Happiness Expert said...

Friendly and happy customer service representatives go a long way, no matter what industry they are in... we always appreciate a smile and sincere connections with others!

T.A. Smith said...

Avatarmonica,

Thank you for the comment and tip. I'll be looking for the Five Guys in my travels around America.

T.A. Smith said...

Happiness Expert, Thanks for chiming in. Yes you are correct. Regardles of the insdustry, pleasantries do go a long way :)