Here goes blog quote #380...
"The most important thing in communication is to hear what isn't being said."
Listening. Tough thing to do. Not many of us do it well.
Mr Drucker offers a bit of an oxymoron here. How can we hear what isn't being said? Well he is playing on words a bit.
Focus. Paying attention. Being engaged in conversation. Being present. Observing. Watching for hand movements and body language. Repeating what you thought you heard. Repeating what you thought was implied.
It's all part of being a good listener. Which usually goes hand in hand with a good communicator.
That's my view...what say you?