Blog quote #792...
"Take away my people but leave my factories, and soon grass will grow on the factory floors. Take away my factories, but leave my people, and soon we will have a new and better factory." -Andrew Carnegie-
The point Carnegie is making here is that his people were and are his most important asset. The sooner more companies understand this, the better productivity and customer satisfaction will be. In fact, happier employees-and everything improves.
Seems like everyone is cutting corners when it comes to employees, to save a buck, and it ends up costing companies more in the end. Pinch pennies but lose dollars.
Southwest Air said it best..."Customer satisfaction is not our number one goal. Employee satisfaction is." If the employees are treated great, they'll walk through walls for their company and give maximum effort. Result-customer satisfaction will go through the roof.
That's my view...what say you?
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